Privacy policy

For purchases on narwal.se (559371-7332):

Sales are made to private individuals, companies, associations, authorities, municipalities, and legal entities. We do not enter into agreements with minors (under 18 years of age) without parental approval.

All prices include Swedish VAT.

Shipping costs and any other fees are visible in the shopping cart before the purchase is completed. Mistore delivers only to countries within the EU.

All orders are placed through our website, narwal.se. Orders placed via email or phone will not be accepted unless otherwise agreed upon. The customer is responsible for ensuring that address and contact information is correctly filled out. In case of incorrect information resulting in the need to change the delivery, narwal.se may charge an extra fee equivalent to the cost of changing the shipment. Therefore, please contact customer service immediately if you know that the information provided was incorrect when placing the order.

Questions related to actual purchases and ongoing orders are usually answered within 24 hours on business days through customer service email: info@narwal.se.

Delivery and Payment Methods: DHL Home Delivery: Narwal.se's default shipping option for larger packages that cannot be delivered to a service agent. Delivery usually takes place within 1-3 business days when the order is placed before 12:00 PM, with reservations for high order volumes at narwal.se and with DHL. Home delivery is made during daytime hours from 08:00 AM to 05:00 PM. Your local DHL courier will notify you of the scheduled time via SMS. Please ensure that you provide the correct phone number when placing your order. Packages are scanned, allowing you to track your delivery all the way through email or directly on dhl.se. The recipient needs to sign for the delivery.

DB Schenker - Delivery to DB Schenker ServicePoint: The shipment is sent to the nearest Schenker agent based on the postal code. Free shipping is offered to agents. Delivery usually takes place within 1-3 business days when the order is placed before 12:00 PM, with reservations for high order volumes at narwal.se and with Schenker. Packages are scanned, allowing you to track your delivery all the way through email or directly on Schenker's website.

DB Schenker - Home Delivery to House Door/Apartment Entrance: Delivery usually takes place within 1-3 business days when the order is placed before 12:00 PM, with reservations for high order volumes at Mi Store and with Schenker. Home delivery is made during daytime hours from 08:00 AM to 05:00 PM. Your local Schenker agent will notify you of the scheduled time via SMS. Please ensure that you provide the correct phone number when placing your order. Packages are scanned, allowing you to track your delivery all the way through email or directly on Schenker's website. Please choose agent delivery if you are not able to be at home during daytime. If you need to contact your local Schenker office, you can find contact information here.

Bring: Delivery usually takes place within 1-3 business days when the order is placed before 12:00 PM, with reservations for high order volumes at narwal.se and with Bring. Home delivery is made during daytime hours from 08:00 AM to 05:00 PM. Your local Bring agent will notify you of the scheduled time via SMS. Please ensure that you provide the correct phone number when placing your order. Packages are scanned, allowing you to track your delivery all the way through email or directly on bring.se.

Payment Methods: Card: Card payment is made through the Klarna function and does not require login or an account with Klarna. You can also choose PayPal and then pay with a card in the next step.

Klarna: Klarna Checkout makes it easy, flexible, and safe for you to shop online. By answering a few questions, you can easily identify yourself, and you can choose the payment method that suits you best. A feature of Klarna Checkout is that it separates the purchase from the payment. First, you confirm your purchase, and then you choose how you want to pay, either with Klarna invoice, Klarna account, card, or bank transfer. Everything is equally secure.

Paypal: Pay with your PayPal account. Convenient and fast.

Swish: Super smooth for both payment and refund if something goes wrong.

Unclaimed/Undelivered Packages: In the case of unclaimed packages at service agents or undelivered packages for home delivery, we reserve the right to charge you, the customer, SEK 249 including VAT, or the actual return shipping cost in each specific case of unclaimed packages. The fee is charged to cover the return shipping and administrative handling. The fee is settled against the already received payment or invoiced. Unclaimed packages are not covered by the right of withdrawal. Packages are usually held at your service agent for 10 days. The duration is determined by the carrier, and Mistore cannot guarantee the exact time. Each carrier (delivery method above) will remind you as a customer via SMS/email to avoid your order being returned unwanted.

Transport Damage to Goods: Visible damage to packaging should be reported directly to the carrier or service agent upon receipt of the goods. Take a picture of the damage immediately when detected to facilitate handling. Hidden transport damage should be reported within a maximum of 5 days. Transport damage reported after 5 days will not be processed.

Right of Withdrawal: According to the Distance Contracts Act, you always have a 14-day right of withdrawal. The item should be returned in substantially unchanged condition. This also applies to packaging. Damaged packaging, product, or similar will be replaced by the customer. The right of withdrawal ceases if the item or service has been used, connected, or installed.

When exercising the right of withdrawal and returning the product, order information should be included in the shipment. Preferably, the invoice sent to you as a customer, with an addition stating the reason for the return. It is also possible to include a note that includes the order number and the reason for the return.

Please note: All return shipments should be sent with direct delivery to the return address below. We do not accept goods sent cash on delivery or as recommended parcels to service agents.

Booking of freight should be made after contact with Mistore support. As a customer, you are responsible for ensuring that the product is well-packaged for return, complaints, or warranty matters. Assume that you are sending the product as well-packaged as when you received it. If you are unsure about packaging, please consult our support before sending the item.

Return Address: Reparero AB Furuviksringen 19 302 44 Halmstad Sweden

Please mark the shipment with Mistore and your order number.

Customers are responsible for the shipping costs of returns. However, if it is a warranty matter or another original fault, Mistore will cover the transportation costs.

Mistore reserves the right to process refunds within 30 days of receiving the goods, but in most cases, it can be done within 1-2 days from the receipt of the item. The refund is made based on the value of the item excluding the shipping cost.

Open Purchase - Private Individuals: We offer a 14-day open purchase according to the conditions below, but any shipping costs and other fees will not be refunded.

The item should be returned unopened and in unchanged condition when the item is purchased as "new" and "unopened." Damaged packaging, product, or similar will be replaced by the customer. The right of withdrawal ceases if the item or service has been used, connected, or installed.

Open Purchase - Companies, Authorities, Associations, and Legal Entities: Returns from companies, authorities, associations, and legal entities are not accepted unless otherwise agreed.

Transport Damage to Goods: Visible damage to packaging should be reported directly to the carrier or service agent upon receipt of the goods. Take a picture of the damage immediately when detected to facilitate handling. Hidden transport damage should be reported within a maximum of 5 days. Transport damage reported after 5 days will not be processed.

Warranty: The warranty period for goods purchased from us is 1 year, unless otherwise stated. In case of warranty matters, you should contact our support, which can be reached at info@narwal.se. Misstore.se covers shipping costs in case of warranty matters. Do not send any goods for repair or replacement without prior contact with Misstore support.

Complaints: Any complaints regarding the delivery or condition of the product should be directed to our support, which can be reached at info@narwal.se.

We always follow the General Complaints Board's recommendations in the event of any disputes.

Disputes: In the event of disputes, we follow the General Complaints Board's recommendations. For online disputes, you can also use the European Commission's platform for online dispute resolution, which can be found here: https://ec.europa.eu/consumers/odr/.

Your Privacy: When shopping with us, you agree to the processing of your personal data in accordance with our data protection policy. Read more here: https://www.narwal.se/private-policy.

Force Majeure: In the event of war, natural disasters, strikes, government decisions, or similar events beyond our control that are not reasonably foreseeable, and affect the contractual agreements and commitments on our part, which means that we cannot keep said agreements/commitments, should constitute the basis that we are exempted from our obligations to fulfill these.

 

Cookies

What is a cookie?

A cookie is a small text file with information that is stored in your web browser by the pages you visit. There are different types of cookies, where some are necessary for the page you visit to function as well as possible, others are used to improve your experience on the page, and others are used to track user behavior on the page.

Information collected through cookies cannot be linked to you as an individual but only to the IP address you use.

How and why are cookies used on the site?

On our website, we use cookies for several purposes, but where the main focus is to make the experience for you as a customer as good as possible, both in terms of functionality and experience. If we know what our users are interested in, it is easier for us to further customize the page to meet our users' needs.

We use, among other things, functional cookies to remember what you have added to your shopping cart, even if you leave the page and come back again. If you log in when you are on our site, we instead use session cookies, which are emptied when the browser is closed.

We also use cookies for analysis, which collects statistics about the number of users on the website and how users navigate on the site, which helps us in the continued development of our website. Cookies about user behavior on the site can also help us display more relevant information for you as a user. The tool used for data collection is Google Analytics. If you as a visitor want to avoid being analyzed through Google Analytics, this tool is available from Google: https://tools.google.com/dlpage/gaoptout

We use so-called pixel tags on our website. The information from the pixels is used to measure and optimize advertising on social media. Examples of usage include how many people have clicked on a Facebook ad from narwal.se to visit a page on our website, or how many people come from a Facebook ad and buy a product. Narwal.se cannot see which individual people have clicked on an ad or other personal information related to unique users. Narwal.se also uses retargeting, which means that people who have shown interest in certain pages on our website may receive ads tailored to the pages they have visited. Settings for this are managed by yourself logged in to your Facebook account.

How to disable cookies?

Blocking cookies entirely may mean that the pages you visit do not behave as intended, as some essential functions, as mentioned earlier, are handled through cookies. If you still want to block cookies, there are guides for this on the following pages for each browser:

Cookie settings in Chrome

Cookie settings in Firefox

Cookie settings in Internet Explorer

Cookie settings in Safari

If you want to use our website without risking affecting the functionality of the page, there is an option to surf in private mode. In private mode, your cookies are not saved after you have closed the browser. Private mode is called different things for different browsers: "Incognito window" (Chrome), "Private window" (Safari and Firefox), and "InPrivate window" (Microsoft Edge).

Please note that you are responsible for the transport back to us. Therefore, keep the receipt with the shipment number.

Return address: Reparero AB Furuviksringen 19 302 44 Halmstad Sweden

info@narwal.se

All goods should be shipped in a way that ensures secure transportation. The shipment should be sent as a business package, parcel, letter, or equivalent, where Mi Store receives the goods sent to us. We do not pick up goods with cash-on-delivery or recommended packages at Service Centers.

Mistore reserves the right to process refunds within 30 days after receiving the goods, but in most cases, it can be done within 1-2 days from the time the goods are received. The refund is made at the value of the item excluding the cost of shipping.

If you have any further questions or need assistance with anything else, please feel free to ask.

Antispam Policy

Narwal.se does not share users' email addresses, phone numbers, or other personal information with any third party. Email communications from us are sent only if you, as a customer, have agreed to receive information from us in connection with a purchase from us.

Personal Data / GDPR

At narwal.se, we value your privacy and adhere to the General Data Protection Regulation (GDPR) to ensure that we process your personal data responsibly and legally. Here, we explain how we collect and use your information in accordance with GDPR.

1. Clarity and Transparency: We are open about the personal data we collect and how we use it. Below are different occasions when data is collected and what is collected.
2. Legal Basis: We only collect personal data when we have a legal basis to do so. It can be your consent, an agreement between us, a legal obligation, public interest, or our legitimate interest. We document and justify the legal basis for each collection of personal data.
3. Minimize Collection: We only collect the personal data necessary to fulfill our obligations to you as a customer. This may include name, address, email address, phone number, and payment information. We strive not to collect more information than is needed to fulfill our obligations and improve your experience on narwal.se.
4. Limited Storage Time: We store your personal data only for as long as necessary to fulfill the purposes for which the data was collected. When your data is no longer needed for these purposes, it is securely deleted.
5. Your Rights: Under GDPR, you have the right to access, correct, restrict the processing of, and delete your personal data. You also have the right to object to the processing of your data and to lodge a complaint with the supervisory authority if you believe that we are not processing your personal data in accordance with GDPR. Please contact our customer service if you wish to exercise any of these rights.

We at narwal.se take your privacy very seriously and work continuously to ensure that we process your personal data in a secure and legal manner. If you have any questions about our handling of personal data or GDPR, please contact our customer service.

Mailing Address: Furuviksringen 19, 302 44 Halmstad Email: info@narwal.se Organization Number: 559371-7332

When Do We Process Your Personal Data? As a customer at narwal.se, we process your personal data when you make a purchase, contact us for support, or are in any other way in contact with us. Below, we specify when this occurs:

Customer Registration When you register as a customer with us, we need certain information to be able to establish the agreement that is created between us when placing an order. If we lack this information, there is a risk that we cannot proceed with the order.

Information we collect: First name, Last name, Company/organization, Email, Personal/organization number, VAT number, Address, Postal code, City, Country, Phone number.

Placing an Order When an order is placed in our e-commerce, we receive the following information about you as a customer to be able to handle your order and the agreement created at the time of the order correctly.

Information we collect: IP address, Email, Personal/organization number, VAT number, Address, Company, First name, Last name, Address, Postal code, City, Phone number.

Trustpilot - Store and Product Reviews We work with Trustpilot, an external entity for store and product reviews. They describe in their privacy policy what data they collect and how they use it. You can find their privacy policy here. If you log in to your Trustpilot account and go to My Settings, you will get a quick overview of what personal data Trustpilot has about you and how you can edit, download, or delete this data. We have chosen Trustpilot as a partner because we believe they take the protection of your personal data seriously.

Facebook We know that many of our customers and potential customers are active on platforms such as Facebook. When someone finds us interesting there, there is an opportunity to provide their email address, which we can then use to continue communicating information about products that we hope will be of interest. By providing your email address, you give your consent for this. You can read more about how Facebook handles data and how you can adjust these settings here.

Information we collect: Email address.

Newsletter To be able to receive our newsletters, you need to have approved that we send them to you. You do this actively by subscribing to our newsletter on, for example, the homepage or by checking the box during the order process. You can choose to no longer receive our newsletters at any time, which you do by following the link for this in one of the newsletters you have received.

Information we collect: Email address, language information.